VERY SATISFIED CUSTOMER
This is for any future customers. This is one of the most hospitable & caring companies we have ever dealt with. I recently had the great honor of building my father-in-law's casket per the family's request. I had 1 week to complete the project. After ordering our parts needed we thought it would be shipped next day but there was an error with the shipping method. Mary & Jonas responded right away also keeping great communications with us & never hesitated with any of our requests and shipped it out next day to make sure we received it in time without any further charges. They are to be commended on their customer service skills. I will definitely use this company again should I ever need there services aging. Thank you again Mary & Jonas
I bought these to make hammer handles. Not for a casket. The customer service was great, packing and product fully met my expectations. I read the website and I commend the honest discussion on the make vs buy on a casket. I did not know much about this topic.
These handles are perfect!
I received the package from the USPS location as the box was considered oversized. The box was damaged at both ends. The woman at the counter mentioned I could open and look to see if I wished to refuse the order. Out of consideration of the other 20+ people in line waiting behind me I took my chances, hoping all the item were still in the box. After arriving home and opening the box I found that the (2) 24” 1.25” oak bars were not there. I understand it was in my best interest to check prior to receiving. I also see that I had missed the email from my prior order #CBS5644 and the $10 off my next $75 or more. Which would have almost covered the cost of the 2 missing bars. Hope is to get these 2 bars replaced to complete my Grandmothers casket.
Casket Builder Supply
Thank you for letting us know. We just shipped 2 replacement Oak handles for you at no charge. I hope this give you the time you need to apply a finish and get them installed in time. We are working with our packaging and USPS to avoid this in the future. Thank you again for letting us know.
Handle and brackets
I bought 6 brackets and a handle to try out. Communication was great and shipping came fast.